Health Bulletin

This document was published under a previous government.

Update: Health System Integration

May 12, 2017

We are pleased to share this update on the work supported by the Patients First Act, 2016.

You can count on regular emails like this as your source of ongoing information and updates, which can also be shared with staff members, local stakeholders and other stakeholders and colleagues.

Implementation Updates

Patients First Act, 2016: Implementation Milestones

Recent Accomplishments:

Coming Up Next:

Spotlight On: First Transition and Strengthening Partnerships

Jill Tettmann, Chief Executive Office, North Simcoe Muskoka LHIN

On May 3rd, 2017, North Simcoe Muskoka (NSM) Community Care Access Centre (CCAC ) successfully transitioned into NSM Local Health Integration Network (LHIN); the first of 14 CCAC-to-LHIN transfers. To get here, it took countless hours of preparation, engagement of all levels of leadership, and collaboration provincially and locally.

Ensuring no disruption to patient care and mitigating any risks for patients is our priority during this transition period. We took many steps to ensure patients would experience a seamless transfer, including the dissemination of communication tools to staff and service providers, updated in-person and voicemail greetings, and telephone trees to help staff and patients navigate.

Simcoe Muskoka LHIN (right), welcomes Shelby Rushton, CCAC employee (left) to the integrated LHIN on May 3.To welcome employees into the new organization, our LHIN executive leadership team and the Board Chair welcomed and greeted staff at their offices. I also welcomed staff through a video message sharing my thoughts on the opportunities ahead.

All in all, the transfer was smooth with no reports of service disruption.

I cannot stress enough the value of having regular meetings with the ministry and my fellow LHIN CEOs over the last several months to plan for transition in a structured and detailed way. This approach allowed us to plan in a manner that was fully thought-out and coordinated. Having dedicated Health Shared Services Ontario and LHIN staff onsite to support IT-related matters was hugely valuable in allowing our LHIN to coordinate technology integration. In October 2016, our LHIN and CCAC came together to develop a common change management strategy which was integral in guiding our work as we came together as one organization. Before, during and after T-day, our executive management was, and will continue to be, present in our offices, building relationships with staff as we work towards building a new organizational culture.

Being the first in the province to transition, we had to be extremely flexible and adaptable as we all identified and addressed challenges. I owe much of our success to the historical, collegial relationship between the CCAC and LHIN organizations and a rich history of respect for and understanding of each other's work. More broadly, our great relationship with our local stakeholders and partners provided an ideal environment for us to move forward, supported, through transition.

Strengthening Partnerships:

Patients First has provided the opportunity for the LHINs and CCACs across the province to come together to support a common goal in support of the LHIN’s enhanced mandate for patient-centred care. Each region has enthusiastically embraced the upcoming change and is using communication and change management methods to ensure the integrated organization will fulfill its mandate and continue delivering excellent care.

Across the province, local change management efforts supporting transition include:

In addition, various mechanisms have been put in place to facilitate open communication, information sharing and consistency between organizations across the province. For example:

As these transitions are implemented, strong communication and change management practices are central to supporting the staff of the new combined LHINs and to help meet our key priority of ensuring there is no disruption to patient care.

You can find this update archived and some Frequently Asked Questions.

For More Information

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