Ministry Programs

Ontario Health Insurance Plan

Electronic Submission Process

The Ministry of Health (ministry) has implemented a new electronic submission process for requesting an Ontario Health Insurance Plan (OHIP) personal claims history (PCH). The new electronic service is convenient and easy to use with improved efficiencies.

Benefits of this service include:

  • If a contact email address is provided, an email receipt, containing a confirmation number, is sent to the submitter upon successful submission of a request.
  • Enhanced consent section eliminates the need for any additional documents to be submitted with the request.

Please note that the ministry will continue to accept previous versions of the request forms until December 31, 2019. Following that date, all requests must be submitted using the new form, otherwise the request will be returned for resubmission.

Access to Personal Claims History (PCH) Information by Individual or Individual’s Substitute Decision Maker

The Ministry of Health maintains a computer record of Ontario Health Insurance Plan (OHIP) claims (also known as a personal claims history) submitted by and paid to health care providers using a patient’s Ontario health number. Under section 53 of the Personal Health Information Protection Act, 2004 (PHIPA), an individual has the right to access their personal health information such as a personal claims history (PCH).

What is a Personal Claims History?

A personal claims history is a computer record of claims paid by OHIP. It lists payments made to health care professionals for medical services received by an individual under their Ontario health card. The report lists the following information:

  • the date services were received
  • the health care professional who performed the services
  • where the services took place

A personal claims history is not a medical record. Medical records about diagnosis and testing are maintained by your health care professional. If you want specific details on your medical history, you must contact the health care professional who provided the service. You can find a health care professional’s contact information on The College of Physicians and Surgeons of Ontario website.

All requests will be processed within 30 calendar days of being received by the ministry.

There is no cost associated with a personal request.

Helpful Links Related to PCH:

Please Note: In order to process the Request for Access to Personal Claims History (PCH) Information by Individual or Individual’s Substitute Decision Maker, the individuals' health card mailing address must be up-to-date and must match the return address on the request form. Please contact ServiceOntario to update your address prior to submitting your request, if required.

Electronic Submission

To access the electronic form to request access to PCH Information by an individual or individual’s substitute decision maker, please access the electronic submission form and follow the instructions outlined on page 1.

Your application form has not been submitted successfully if you do not receive a confirmation email. Please contact Claims Services Branch (CSB) Inquiry Services at 1-800-262-6524 if you require assistance.

Submission by Mail

If you do not have the means to access the electronic form, you may contact CSB Inquiry Services to request a paper copy of the new request form. CSB Inquiry Services may be contacted at 1-800-262-6524.

Old form #4890-84 (2014/02) will no longer be accepted beyond December 31, 2019.

For submission of the paper form, please send to this mailing address:

Ministry of Health
Personal Health Information Office
49 Place d'Armes
Kingston, ON K7L 5J3

For More Information

Call the Service Support Contact Centre (SSCC) at:
1-800 262-6524
Hours of operation : 8:00am - 5:00pm

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