Home and Community Care

Putting Patients and Caregivers First

Levels of Care Expert Panel releases their recommendations report Thriving at Home: A Levels of Care Framework to Improve the Quality and Consistency of Home and Community Care for Ontarians

The Levels of Care Expert Panel have released their recommendations report Thriving at Home: A Levels of Care Framework to Improve the Quality and Consistency of Home and Community Care for Ontarians.

This report is an important part of the Government of Ontario’s plan to create a Levels of Care Framework for home care, one of the commitments of the government’s Patients First: A Roadmap to Strengthen Home and Community Care. The Levels of Care Framework is intended to provide greater consistency in home care services and improved transparency about what kind of care Ontarians can expect to receive.

The recommendations of this report provide valuable guidance for the government as it continues to accelerate the shift to more consistent and transparent service delivery in home care, further improving client outcomes and contributing to the sustainability of Ontario’s health care system.

Statement of Home and Community Care Values

The Statement of Home and Community Care Values is a key commitment of Patients First: A Roadmap to Strengthen Home and Community Care. Patients, caregivers and partners in the home and community care sector were consulted to develop a statement of shared values. These values reflect patient experiences and will guide our transformation of home and community care with a patient and caregiver-centred approach.

Statement of Home and Community Care Values

The ministry and our home and community care partners will deliver:

“Patient-centred home care that is responsive, collaborative, transparent and flexible”

This means providing care in partnership with patients and caregivers that is:

The purpose of the Statement of Values is to empower patients, caregivers and families to have a greater voice in their care process. These values also help to guide the planning and delivery of care by service and care providers.

Involving patients and caregivers in the development of this statement ensured that it will place their needs at the centre as part of our ongoing collaborative efforts to strengthen home and community care.




Expanding Training and Education Supports for Caregivers

Caring for someone at home and in the community often involves a circle of family, friends and others.

To better support and empower caregivers and patients, the Ministry of Health and Long-Term Care will be expanding caregiver training and education programs in Ontario. These programs will help caregivers gain better access to information and resources, and also take better care of themselves and their loved ones.

Home and Community Care

Call for Applications - Caregiver Training and Education

On March 6, 2017, the Government of Ontario issued a Call for Applications to fund Training and Education Programs for unpaid Caregivers throughout the province.

The call has now closed and applicants will be notified once the evaluations are complete. Thank you to all organizations who have expressed interest in the call and submitted applications.

For any questions related to the call, please contact the Home and Community Care Branch by email at HCC.Branch@ontario.ca.



As Ontario's population ages, home and community care is becoming especially important. Ontarians want and deserve a health care system that helps them live independently at home – where they want to be.

Patients First: A Roadmap to Strengthen Home and Community Care is a three-year plan to transform home and community care. It outlines the path Ontario will follow to introduce greater consistency in care, a better understanding of the services available, more support for caregivers and, ultimately, better access to the right care for those who need it most.

It is informed by the work of the ministry's expert group on home and community care, led by Gail Donner, and its report, Bringing Care Home. The goals are to:

Strengthening home and community care is a fundamental part of Patients First: Action Plan for Health Care.

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