News Room

Health Bulletins

Canada Post Disruption - Health Care Professionals

Registration and Claims Branch
OHIP Medical Claims Payment and Processing - Response to a Full Postal Strike

June 20, 2011

The Registration and Claims Branch (branch) is committed to delivering the best service possible during the current postal disruption. A full postal disruption began on June 15, 2011 which interrupts regular mail delivery.

This internet site will continue to be updated as new information is available. Each OHIP claims office has updated its automated telephone message (where possible) to provide clients with service delivery information and the branch's efforts to continue to provide excellent service.

The branch encourages those health care providers not currently using Electronic Data Transfer (EDT) or direct deposit to register for these services. Registering for these convenient electronic services will ensure secure transfer of data and will eliminate any payment delays.

During the postal disruption, the branch will not be able to send or receive mail. When the strike is over, mail service will resume.

Correspondence normally sent by Canada Post is being held at this time (see below for specific details).

You may drop off or courier mail to your local OHIP claims office during the strike.

General Questions

I am a physician that submits claims via Electronic Data Transfer (EDT) - is there any impact to me?

No, if you submit your medical claims and receive your remittance advices and error reports via EDT and receive payment by direct deposit there is no impact to you.
If you are a physician and are not signed up for EDT we would be happy to assist you with this process.

To register for EDT, please complete the forms listed below found in the form repository on the ministry's website at the following link: http://www.health.gov.on.ca/english/providers/forms/form_menus/ohip_prof_fm.html.

Application for GONet Electronic Data Transfer (EDT) Service (#3274-84)
Electronic Data Transfer (EDT) Undertaking and Acknowledgement (#3279-84)
Electronic Data Transfer (EDT) Undertaking and Acknowledgement - Signature Page (#3343-84)

Physicians can drop off or courier their forms at their local OHIP claims office or fax the forms to the Service Support Contact Centre at 613-545-4470.

The branch will process your EDT registration and respond to you by e-mail, fax or by phone.

Call the Service Support Contact Centre at 1 800 262-6524 if you have any questions.

I am a physician that wants to register for Health Card Validation (HCV) service. How can I contact the branch to register for this service?

Call the Service Support Contact Centre at 1 800 262-6524 to discuss how to register for this service.

If I receive my payment by cheque, will there be an impact to me?

During the strike the branch will hold your cheque until mail service resumes. This will be reviewed on an ongoing basis.

I am a physician and I submit by diskette or paper. How can I get my submission to the branch?

Your diskettes or paper submissions can be dropped off or couriered to your local OHIP claims office.

If I receive my remittance advice on paper or by diskette when can I expect to receive it?

During the strike the branch will hold your remittance advice until mail service resumes. This will be reviewed on an ongoing basis.

Can I send a courier or make arrangements to pick-up my remittance advice or diskette?

Unfortunately due to volume that will not be possible at this time.

How will I receive my paper reports such as error reports or my monthly primary care reports?

During the strike the branch will hold your reports until mail service resumes. This will be reviewed on an ongoing basis.

Can I request reports/documents to be sent to my e-mail account as attachments?

Due to privacy and security concerns regarding personal health information, the branch will not send any payments, reports, or documentation via e-mail. All mail will be held by the branch until the strike is over.

How can I send the branch my registration documents for an OHIP billing number or notify them of any changes to my address or banking information?

Your documents can be dropped off or couriered to your local OHIP claims office. Otherwise, fax to the Provider Registry Unit at 613-545-5848.

The branch will process your registration and respond to you by e-mail, fax or by phone.

OHIP Claims Offices Locations and Hours of Operations

Hamilton
119 King Street West, 10th Floor
L8P 4Y7
(Ellen Fairclough Building across from Jackson Square)

FAX 905-521-7605